The First Iraqi Bank (FIB) offers financial services to private and business customers. „FIB“ or
The FIB Corporate Family means FIB´s subsidiaries, joint ventures and other corporate entities under
common ownership and/or any of their agents, consultants, employees, officers and directors.
products, services, content, first-iraqi-bank.com and/or the other domains provided by the FIB,
- What information we collect and why
- How we use this information and with whom we share it
- How you can access that information
- The choices you can make about how we collect, use, and share that information
- How we protect the information we store about you
Information we collect
We collect the following types of information:
How we collect information
collect information directly from you, as well as automatically through the use of our service, in
some cases, from third parties. Information that you give us: Typically the information we collect
directly from you are the information given from you to us during the onboarding process,
relationship information like the content of customer service requests that you initiate, reviews
you submit on our products, or responses to surveys. You decide how much information you share with
us in most cases, but not sharing required information may limit your ability to engage in certain
activities such as the information required to open an account. Information collected automatically:
When you use or interact with our services, we receive, and store information generated by your
activity. Like usage data and other information automatically collected from your mobile device.
This information may include your IP address; mobile device type and OS version; preferred language;
geographic location using IP address or the GPS, or wireless technology on your device. We also may
log the length of time of your visit and the number of times you visit and use the Service. In most
cases this information is automatically generated by various tracking technologies. Tracking
technologies may include „Cookies“, „flash LSOs,“ „web beacons“ or „web bugs“ and „clear GIFs“. If
you don´t want the FIB to collect, store, use or share your information in the ways described in
What we use your personal information for
We use your personal information to:
- Provide FIBs services to you
- Respond to your requests, inquiries, comments, or concerns
Enable you to personalise FIB services and to select content you want to access or to share with
a third party
Notify you about changes or updates to the FIBs and other products services, including those
belonging to related third parties
Provide you special offers and other information about related events, products and services and
to invite you to participate in surveys, competitions and promotions, as determined by your
choices and communication preferences
Evaluate and improve FIB and other products and services and to develop new products or services
Identify and analyse usage trends and determine the effectiveness of our promotional campaigns
Provide technical, product and other support and help keep FIB services working, safe and
- Comply with our legal obligations
Third Party Providers
The FIB uses certain trusted third parties to help us provide, improve, promote, and protect
Services. For example, we may use third parties to help us provide customer support, manage our ads
on other sites or assist with data storage. These third parties may access, process or store your
information to perform tasks only for the purposes we have authorised, and we required them to
provide at least the same level of protection for your information as described in this Privacy
Policy. We also may share with third parties aggregated or anonymised information that does not
directly identify you.
Cookies and tracking technologies
We and our third-party partners may use various technologies to collect and store service usage data
when you use our service (as discussed above), and this may include using cookies and similar
tracking technologies, such as pixels, web beacons, and if you use our mobile apps, through our SDKs
deployed on your mobile device. For example, we may use web beacons in the messages we send, which
enable us to track certain behavior, such as whether the message sent was delivered and opened and
whether links within the message were clicked. Both web beacons and SDKs allow us to collect
information such as the recipient’s IP address, browser, message client type and other similar data
as further described above details. We use this information to measure the performance of our
message campaigns, to provide analytics information, enhance the effectiveness of our service, and
for other purposes described above.
The FIB will keep your personal data for the minimum period necessary for the purposes set out in
this notice, namely (i) for as long as you are a registered subscriber or user of our products or
(ii) for as long as your personal data are necessary in connection with the lawful purposes set out
in this notice, for which we have a valid legal basis or (iii) for as long as is reasonably
necessary for business purposes related to provision of the services, such as internal reporting and
reconciliation purposes, warranties or to provide you with feedback or information you might
request. Where required by law, we will delete your biometric data within three years of your last
interaction with the services.
In addition, if any relevant legal claims are brought, we may continue to process your personal data
for such additional periods as are necessary in connection with that claim. Once the abovementioned
periods, each to the extent applicable, have concluded, we will either permanently delete, destroy,
or de-identify the relevant personal data so that it can no longer reasonably be tied to you.
When you send us a message asking for support or information via WhatsApp, we use your telephone
number to thank you for your comment and/or reply to your question, and we will store your
communication and our reply for any future correspondence. Beyond our initial reply, we will never
use your telephone number to send you any unsolicited message or information, nor will we share it
with or sell it to anyone else for such use.
When you request information or other services from us, we use your telephone number and other
information you give us to provide you with the information or other services, until you ask us to
stop, or until the information service is no longer available.
We will never use your telephone number or any other information to provide you with any unsolicited
messages or information, nor will we share it with or sell, rent or lease it to any third party for
If you have registered to use the FIB services, we will not sell, rent, swap, or authorize any third
party to use your personal information without your permission. In the future, we may sell, buy,
merge or partner with other companies or businesses. In such transactions, we may include your
information among the transferred assets.
Children under the age of 18
Our mobile app is not intended for children under 18 years of age and you must be at least 18 years
old to have our permission to use this mobile app. We do not knowingly collect, use, or disclose
personally identifiable information from children under 18.
FIB will ask for your permission to access your contact list in order to make transfers to other FIB
users using their phone numbers.
By allowing access to your contact list, FIB will cross check the
phone numbers with already existing FIB users and will display whether those users already own a FIB
account and will facilitate the transfer.
We may update this policy as necessary to reflect changes we make and to satisfy legal requirements.
We´ll post a prominent notice of material changes in our mobile app. We´ll give you reasonable
notice before any material changes take effect.